Paypal's Fraudulent Practices - Defined

 It started innocently enough. I made a purchase on eBay that was less than stellar so I returned it. That’s where all the troubles began……..

While checking my email routinely I noticed a contact email from the eBay member I just made a purchase and return through. The email was regarding the returned merchandise and the associated USPS tracking number. The seller claimed I shipped the parcel back to the wrong address. How is this possible? – eBay provides the return shipping label online at a click of the button.

I logged into eBay and retrieved the tracking number in question. I looked it up on the USPS web site and I compared the ship from and the ship to address of the seller. The seller’s claim was accurate, eBay’s return label did not send the package back to the seller, instead it send it to what appeared to me as the sellers last know address.

I had to open a case on eBay which was escalated to Paypal and denied for the reason that no tracking number was provided to show I returned the merchandise. Let’s stop here for a moment while I make point number one. I am a buyer/seller using your services (eBay, Paypal) to make a sale or purchase, all of the online details should be the responsibility of the account providers, however this is not the case I assure you.

Contested the denied status and providing the tracking number proved to be much harder than expected, point number two, eBayer beware! Due to the status of the claim online in my eBay account the tracking number was now permanently hidden under a new identification number and could not be retrieved! By the grace of all that’s good I still had the tracking number recorded in my phone and was able to retrieve and validate the return while on the phone with paypal.

Point number three, another necessary oddity presented by the Paypal.com employee who was resolving my case. The employee opened a dispute with paypals creditor, Syncronicity and issued my account a “temporary credit” until the case was resolved. This made no sense to me as I just proved the return.

The return credit was issued tempoarily to get the purchae removed from the pending status of the creditor s special fincaing area. Since Syncronicity did not close the case in whatever time Paypal.com found was ample, the FORCEFULLY DEDUCTED funds from my online account claiming their simple email of intent validates their action. No sir, not in my book, Point number four, after twenty years of flawless service you can not and will not treat me like some trash with no respect, especially in the case of the financial world.

I called immediately and yes I was irate. After three hours and a conference call between Paypal.com and Syncronicity the above details were what was provided as the explanation for what happened. My only question, where is my credit for the return and why, after months has my case not been closed?

I celebrated in victory as I awoke the morning of 1/22/20 to see my case had finally been resolved. But wait … whats this? Still no credit from where I paid their “loan” back on my money!! What’s even worse now they claim they have credited my account not once, but twice and I have no case ……

Paypal was reported by myself to the Internet Crimes Fraud Division for what they have done. Yes, this is a very real resource people and YOU do have a voice when being cheated online. Be advised this is a real and legal binding resource, do not misuse this. https://www.ic3.gov/default.aspx

Here’s the most frustrating part of the whole experience. I have spent endless hours on the phone with customer support. Out of the six calls only one agent could follow the timeline of events from begging to end, the rest quickly declare the customer is wrong. I begged the one competent person to escalate my case, and they claim they did. This situation has hit a three month mark and I have little faith Paypal will do the right thing without intervention.

This is the ignorant world we live in now. People are unable to comprehend and resolve the nature of a complaint. When merchants refuse to acknowledge their faulty policies and procedures bigger steps have to be taken. We need to keep watch on the same digital services we rely on for errors like these and make some noise when they are guilty of injustices.